Category Archives: featured

Recent Issues with the Chrome Extension and New Fix Live

To meet the Civic token distribution window, we pushed an update to our Chrome Extension and Android users that enabled the Civic wallet in Jaxx on Sunday afternoon. Following that release, we started receiving feedback from our users regarding balance issues on a number of coins (LTC, ZEC, DOGE) where their balance was showing up as zero but the crypto to fiat exchange conversion was displaying correctly. This was just a display issue and all funds were unaffected.

Being able to replicate the issue, our development team dived into research and a potential fix and eventually decided to temporarily rollback the Civic integration so that our users could see their correct balances again. That was an all night endeavor (research, potential fix, decision to rollback) and on Monday morning, we pushed the new fix.

The Android app worked as expected but we started seeing issues with the Chrome version being completely unusable and automatically disabling itself from our users’ browsers. We did not experience this during our QA process and to this moment, we have not identified the reason as to why we are seeing this issue on Chrome. Again, during our internal testing, everything worked as expected.

This brought us to the point where everyone trying to use the Chrome extension was unable to do so due to the unknown Chrome Webstore propagation issue. Our users would see this message when checking their extensions list (by typing chrome://extensions in the address bar):

Some of our users might have tried to fix the Chrome extension by clicking the Repair button (as shown above) that their browser was offering or completely uninstalled and reinstalled the extension. Both of these processes erases Jaxx so do not click Repair in your Chrome settings. If you clicked ‘Repair’ and uninstalled your app, you will need to Pair / Restore Wallet via their 12-word Backup Phrase to regain access to their wallet.

We have issued announcements throughout our support platform and social media channels as soon as we understood that this could impact our users (even before the actual update was pushed yesterday) in order to prevent our users from being disconnected from their wallets.

We have since pushed out a temporary fix to the Chrome Webstore. Once the update is downloaded, the Jaxx Wallet should be fully functional and previous information restored.

If you are still seeing version number 1.2.20 and an error message in your chrome://extensions page you will need to force an update by enabling the Developer Mode and clicking the Update extensions now button at the top of the page:

If you uninstalled the extension and re-installed it, you will experience the same issue unless you update to v. 1.2.21. When deleting an extension, the related information is cleared as well, so the wallet needs to be restored / paired via the 12-word Backup Phrase.

If you clicked on Repair, a re-download process would have happened just as above, and Pair / Restore Wallet via the 12-word Backup Phrase is needed as well.

If you happened to only use Jaxx on the Chrome Extension and do not have a copy of your 12-word Backup Phrase please reach out to our support team here.

Jaxx Announces Massive Expansion, Partnering and Integrating With 70+ Top Blockchain Projects, Exchanges, & Platforms to Make Digital Currencies More Accessible to Masses

 

World’s Leading Multi-Asset Digital Wallet Will Become Universal Command Center for All Digital Assets, With Roadmap to Include Ripple, Monero, Tether & Dozens of Others

TORONTO May 22, 2017 Decentral today announced that its flagship product, Jaxx , the leading user-controlled, multi-asset, multi-platform digital currency wallet and exchange, has secured over 70 new partners and integrations on the way to bolster its mission to become the ultimate command centre for all things blockchain. Just as the browser unleashed the power of the Internet, Jaxx will be the tool that brings digital currencies and digital assets to the masses.

“We are bringing together all facets of the blockchain ecosystem with Jaxx to provide a universal interoperable interface so that non-technical people, like my dad, can easily use these decentralized technologies,” said Anthony Di Iorio, Founder and CEO of Decentral & Jaxx. “Simple tools and intuitive UI / UX will bring adoption to the masses and assist all projects and companies.”

The following partners will integrate with the Jaxx universal key management system and backend blockchain infrastructures to create a simple point of entry into various areas of blockchain technology–including user-controlled payments and exchange, identity, communications, value movement, privacy, smart contracts, document signing and decentralized storage:

  • RSK Labs operates RSK, a smart-contract platform with a two-way peg to the Bitcoin blockchain.
  • BitPay is the first and most experienced company in bitcoin payments, building powerful tools for spending, accepting, and building with Bitcoin.
  • Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies.
  • Purse.io allows anyone to save 15% off Amazon with Bitcoin.
  • Bittrex provides individuals and businesses a world-class experience for buying and selling digital tokens with lightning-fast trade execution, stable wallets, and industry-best security practices.
  • Blockchain Capital is the premier venture capital firm investing in blockchain tech companies and tokens.
  • BitGo empowers businesses to integrate digital currencies into their existing financial systems.
  • Civic uses a verified identity for multi-factor authentication on web and mobile apps without the

need for usernames or passwords.

  • Changelly is a multi-currency exchange service that provides solutions for the last mile problem of crypto exchanges.
  • Trezor is the original hardware wallet and supports both Bitcoin and Ethereum.
  • Ledger Wallet is a blockchain hardware wallet that provides cold storage for multiple digital currencies.
  • Opendime by Coinkite is a small USB stick that allows spending of Bitcoin like a dollar bill.
  • QTUM is a hybrid blockchain application platform aimed at building blockchains for business, with a strong foothold in China.
  • Coinfabrik helps customers define their product specifications, design user interfaces, integrate applications, and deploy products.
  • Signatura is the world’s most secure and resilient digital signature platform.
  • Wall of Coins is available in many countries and directly connects buyers and sellers of digital currencies.
  • Bitnovo allows for the simple purchase of Bitcoin and offers a refillable wallet card.

These partners and integrations will continue to power Jaxx’s mission to create a unified, cross-platform experience for all blockchain assets. Jaxx aims to become the ultimate dashboard for all things blockchain, tailored to provide newcomers and power users with a simple, intuitive experience.

“We’re excited to partner with the like-minded team at Jaxx who are making it easy for users to securely manage and transfer their blockchain assets,” said Bill Shihara, CEO of Bittrex.com.

Jaxx also today announced its future coin and token addition roadmap and will be working with teams and communities from Ripple, Monero, Tether, Stellar Lumens, PIVX, Factom, Steem, NEM, QTUM, Bytecoin, Bitshares, MaidSafeCoin, Siacoin, Waves, Lisk, Omni, Stratis, GameCredits, Ardor, SingularDTV, Round, Decred, NXT, Byteball, DigiByte, FirstBlood, IExec RLC, Emercoin, Syscoin, Etheroll, Komodo, Namecoin, Storjcoin, Chronobank, Melonport, WeTrust, Counterparty, TokenCard, Matchpool, Edgeless, Xaurum, CreditBit, MonaCoin, NovaCoin, RubyCoin, Bitcrystals, BitShares, BlackCoin, Expanse, Gulden, Namecoin, NAV Coin, NEM, Peercoin, PotCoin, Tezos and Wings among others to bring more projects into Jaxx across all platforms and devices. These new tokens and coins join Bitcoin, Litecoin, Dash, Ethereum, Ethereum Classic, Augur, Golem, Gnosis, DigixDAO, Iconomi, Zcash, Dogecoin, RSK Testnet, and Blockchain Capital to make Jaxx the most versatile, non-custodial wallet with a built-in crypto-exchange available.

“We’re glad that Jaxx has decided to attempt Monero integration again, because we believe that users need more options with respect to Monero onboarding, not less, and welcome all work being done in that space,” said Monero Core Developer Riccardo “Fluffypony” Spagni. “As a company that operates in the Monero space, we are happy to provide them with as much support as possible, and look forward to a successful release.”

Jaxx will be present in New York at Consensus May 22-24, 2017 and at Token Summit May 25, 2017. Companies and projects interested in partnering with Jaxx to bring cryptocurrency to the masses are invited to reach out to Charlie Shrem, Director of Business & Community Development at Decentral & Jaxx. ([email protected]).

About Jaxx

Jaxx is the first multi-asset wallet that syncs across all devices and provides users the ability to manage, send, receive and exchange digital currencies while users remain in full control of their keys. With Shapeshift onboard and available on 9 platforms, setting up a Jaxx wallet is frictionless and requires no onboarding, verification, usernames or password, making it a seamless experience for blockchain novices and power users alike. Jaxx will soon release its “Orange Paper” (a consumer-friendly version of a white paper) and a company roadmap outlining its long-term vision to provide software and hardware that supports the entire blockchain ecosystem and takes decentralized technologies mainstream. To learn more about Jaxx, please visit: https://jaxx.io/

Media Contact: [email protected]

Jaxx Hires Bitcoin Pioneer Charlie Shrem as Director of Business & Community Development

Bitcoin Foundation Cofounder Joins Ethereum Cofounder in Making Digital Currencies More Accessible to Masses

TORONTO, ONMay 8, 2017Decentral, creators of the leading multi-asset, multi-platform wallet, Jaxx, announced today that Bitcoin pioneer Charlie Shrem will join the company as Director of Business & Community Development. Within this role, Shrem will manage partnerships, advance the integration roadmap, and join CEO and Founder Anthony Di Iorio in promoting the Jaxx brand and vision to the community.

Shrem and Di Iorio connected as early Bitcoin investors several years ago and remained close friends as Shrem founded the Bitcoin Foundation and BitInstant, while Di Iorio founded Ethereum and KryptoKit, as well as the Bitcoin Alliance of Canada in 2013.

“I’ve always been attracted to Decentral’s mission to build the universal blockchain interface for the masses,” Shrem said. “Jaxx is helping to advance the entire ecosystem by providing users with a simple way to control their digital assets. I’m convinced this multi-platform, multi-asset command center will do for blockchain technology what the browser once did for the internet.”

With the addition of Shrem, dozens of integration partners, and support for over a dozen currencies and platforms already in place, Jaxx is positioned to become the ultimate dashboard for all things blockchain.

“Charlie is a true leader in the blockchain industry, and our vision is aligned to unite the blockchain community and provide tools that allow everyone control of their digital lives,” Di Iorio said. “We’re shifting from the information age towards the age of digital value, and Charlie and I believe that providing users with simple, secure, seamless control over their digital assets will fuel the paradigm shift towards decentralized, personal freedom-oriented technologies.”

About Jaxx
Jaxx is the first multi-coin wallet that syncs across all devices and provides users the ability to manage, send, receive and exchange digital currencies while remaining in full control of their keys. Supporting Bitcoin, Ethereum, Ethereum Classic, Dash, Zcash, Litecoin and many other popular coins and tokens, a simple single backup phrase allows users to interact with all digital assets Jaxx will ever carry. Available on 9 platforms, setting up a Jaxx wallet requires no onboarding or verification, making it a seamless experience for blockchain novices and power users alike. Jaxx will announce several partnership announcements in the near future and also release its Orange Paper (a consumer-friendly version of a white paper) and a company roadmap outlining its long-term vision to support the entire blockchain ecosystem and take decentralized technologies mainstream. To learn more about Jaxx, please visit: https://jaxx.io/

Media Contact: [email protected]

Zcash Announces Apple App Store Approval on Jaxx’s iOS Platform

Toronto, ON April 12, 2017 Today marks another historic day for Zcash as the privacy-oriented cryptocurrency announces its approval on the App Store via Jaxx’s iOS platform.

The team behind Zcash includes some of the leading scientists behind the advanced zero-knowledge technology used in the protocol. Together with expert engineers, they are continuously researching and developing improvements to the infrastructure and usability for users and third-party services like Jaxx.

Zooko Wilcox, CEO of the company behind Zcash development, Zerocoin Electric Coin Company, said, “Jaxx is a very simple, easy-to-use wallet and the team behind it has been a pleasure to work with. I’m delighted that thanks to them, hundreds of millions of iPhone users can, for the first time send and receive Zcash from their phones.”

Jaxx was the first wallet to integrate Zcash following its mainnet launch on October 28, 2016, and is thrilled to now have Zcash available on its iOS platform. Apple has a rigorous approval process, especially for allowing cryptocurrencies onto the App Store, and their approval is a clear indication that Zcash is a fast growing and well respected technology.

Anthony Diiorio, CEO of Jaxx, said, “The privacy aspect of their technology meshes really well with Jaxx’s philosophies. We’ve been working on a Zcash-integrated iOS version for a long time and we’re over the moon that Zcash has been approved on the App Store.”

Jaxx also confirmed today that they are in talks with Zcash on the possibility of supporting ZEC shielded addresses. Currently, Jaxx supports transparent addresses which behave similarly to Bitcoin, publishing transaction data publicly to the blockchain. While the mere use of shielded addresses by others provide greater privacy for transparent addresses compared to Bitcoin, official support for shielded addresses in Jaxx will significantly enhance capabilities for users.

“Zcash is a very well run project and it’s been an absolute pleasure to work with Zooko and team. We look forward to continuous collaboration between our two projects, especially for when we implement Zcash’s shielded addresses,” said Diiorio.

In addition to being integrated on all of Jaxx’s platforms, Zcash also announced its integration on a second wallet, SmartWallet, a Brazilian money application.

Jaxx’s iOS version with Zcash is now available for download via jaxx.io or on the Apple App Store.

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Zcash CEO Zooko Wilcox and Jaxx CEO Anthony Diiorio are available for interview.

About Zcash:

The Zcash Company is a science-driven team; a combination of academic expertise in computer science and cryptography with security software engineering talent. We are developing the next generation of secure digital currency and blockchain technology through the use of zero-knowledge proofs, to guarantee privacy and confidentiality. We aim to set a new standard for privacy. The Zcash protocol is a decentralized and open-source cryptocurrency offering total payment confidentiality. Unlike Bitcoin, Zcash transactions automatically hide the sender, recipient, and value of all transactions on the blockchain. It is based on peer-reviewed cryptographic research, and built by a world-class, security-focused engineering team. However, as with any new technology, there is risk involved. Currently the team is focused on building and maintaining an open, permissionless system that is viable, robust, and justifiably reliable and secure for users.

About Jaxx:

Jaxx is a multi-token blockchain wallet that provides a unified experience across 9 platforms and devices, including Windows, Apple and Linux desktops, Apple and Android mobile devices and tablets, as well as Google Chrome and Firefox extensions. The Jaxx wallet enables crypto-to-crypto exchange with frictionless in-wallet conversion via Shapeshift. Users are always in control of their keys and Jaxx neither holds nor has access to customer funds. Design and user experience driven, and built with simplicity in mind, Jaxx’s mission is to become the interface to the blockchain world.

To learn more, visit jaxx.io

 

Jaxx Press Contact

Annie Lee

[email protected]

 

What does a hard fork mean for Jaxx Users?

The ongoing debates surrounding consensus, scalability and governance of decentralized system have led many in the Bitcoin community to believe that there’s a possibility of an hard fork on the horizon. I want to take this opportunity to let Jaxx users know that you will never need to take any actions leading up to a hard fork. I’d like to also provide more information to our users and the community on how Jaxx handles events, such as hard forks, and how we make our business decisions regarding similar situations.

Let’s first start off by explaining what a hard fork is. Due to the governance structures of decentralized blockchains, there will always be a level of dissent between important participants of the networks. Under certain circumstances, due to dissent among these participants, a fork of the blockchain occurs resulting in two competing chains that move in different directions. Although these blockchains will share identical information up until the fork occurs, coin holders would end up with funds on both chains along with identical private and public keys.

At Jaxx, we don’t pretend to be oracles or speak on behalf of our users or entire communities. Although we attempt to predict where the space is moving and make business decisions accordingly, we’ve learned over the years that taking a “hard stance” tends to be counterproductive, especially when situations rarely end up playing out as many would expect.

Jaxx is a multi-currency wallet that supports many blockchains and technologies with plans to support many more. Think of us as a multi-platform interface (or browser) for blockchains that allows users the ability to view, control, manage, exchange, send, and receive many of the leading digital currencies available today. Given this multi-chain multi-technology approach that provide users choice and control, we believe competition to be invaluable and we will continue to support emerging blockchain technologies and projects that we believe have merit.

The most important thing to know when dealing with hard forks is that Jaxx users really need to do nothing on their end: You don’t need to move your funds before a fork, nor do you risk losing your funds after. Unlike an exchange that holds the keys to your funds, one critical feature of Jaxx is that users are in full control of their keys. Jaxx doesn’t have access to your funds (keys are created and stored client-side and never sent to our servers), nor are we custodians of your funds (blockchain holds the funds). No matter what decision we make once we’ve evaluated the results of a fork, users will always be able to export their private keys individually or altogether via a Backup Phrase, and import them into another service The difference with holding your funds on an exchange is that you are always at their mercy regarding decisions they make; you do not have control of the keys to your funds, they do.

I’ll reiterate that with Jaxx there is nothing you need to do leading up to a hard fork. Should a fork occur, know that we will monitor the situation and events following the fork. We will also provide guidance to our users and details of any actions we plan to undertake as a result of the fork. One suggestion I will make is to occasionally check our social media channels and our in-app bulletin messages (Menu -> Bulletin) for any alerts or messages that might impact our users.

Sincerely,

Anthony Diiorio

CEO & Founder, Jaxx